Shipping and delivery policy
Donfin · RGVS Professionals LLP · version 1.0 · 18 October 2026
In short: Donfin's reports are delivered electronically. Nothing is shipped, and there is no shipping or delivery charge. The signed PDF comes on WhatsApp and by email, usually within 15 minutes of payment during working hours, and within one working day at the latest.
What is delivered
Your report as a PDF carrying the firm's digital signature and a trusted time stamp:
- Reference report, ₹999: Single-page signed report for personal reference, society or family use.
- Visa / embassy report, ₹1,999: Signed report with the full comparables annexure, an embassy-style cover letter and the verification page.
- Rate certificate, ₹2,999: Everything in the visa tier plus a rate certificate with the evidence table, for a discussion with a bank, a buyer or a seller (not for a loan sanction).
- A QR code on the report opens its verification page, so whoever receives it can check that it is the original.
How it is delivered
- On WhatsApp, to the number you give us (ours is +91 63553 35869).
- By email, to the address you give us.
- On your order's status page — the page you land on after paying on the website (bookmark it), or the "Track it" link we send on WhatsApp once you have paid.
- No printed copy is posted or couriered.
- It reaches you wherever you are, in India or abroad, as long as you can receive WhatsApp or email.
When
- Our target is 15 minutes from payment and complete documents, during working hours: Monday to Saturday (except public holidays), 10 am to 7 pm IST.
- An order paid outside working hours — or too late to finish before 7 pm — is delivered by 11 am IST on the next working day.
- If a document is unclear or something is missing, we tell you on WhatsApp what is needed; the 15-minute clock restarts when we receive it. If it does not arrive within 7 days, we close the order and refund the fee in full.
- If your report is not delivered within one working day of payment and complete documents, you may cancel it for a full refund, unless the delay is caused by something outside our control (for example a WhatsApp or email outage): see the cancellation and refund policy.
- If the valuer cannot issue a report, you are told why and the fee is refunded in full.
Not received?
Look in your email's spam folder and on your order's status page. If the report is not there, write to us on WhatsApp (+91 63553 35869) or by email (rgvs2003@gmail.com) with your order number (it starts DF-) and we send it again, free. We can also send it to another email address you name, for example an embassy's.